If you are notified by CompKeepr that there was a failed email address for a user, follow the following steps to correct them.
- Visit the All Users page
- Click Actions -> Edit
- Check that the email was spelled correctly. If it appears to be correct, copy the email address and attempt to email them with your email program of choice, to see if it bounces back.
- After correcting the email click SAVE.
- Below the user information form is a button to Send New Account Email, click this to send them another email instructing them to set a password.
If the above steps fail, and the email continues to bounce, CompKeepr may delete the account.
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